Privacy Policy - SolarCoach

At SolarCoach, we believe that an intelligent consultation requires a foundation of trust. We value your privacy as much as we value sustainable energy. This policy outlines exactly how we handle your personal information, ensuring complete transparency and security throughout your consultation journey.

We are an independent consultancy. Your data serves one purpose: to empower you with an accurate, unbiased solar assessment.

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Information We Collect

To provide accurate solar assessments, we collect specific data points directly from you and through automated technologies:

Personal Identification: Name, email address, phone number, and physical address of the property being assessed.
Energy Usage Data: Monthly electricity bill amounts, kilowatt-hour (kWh) usage, and utility provider information to model potential savings.
Property Characteristics: Roof type, shading analysis (via satellite imagery), and electrical panel specifications.

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How We Use Your Data

We are an independent consultancy. We use your data solely to provide an unbiased solar assessment and, only if appropriate, to facilitate an introduction to a qualified installer.

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Customized Consultation

Creating tailored solar system designs that maximize your specific roof's potential.

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Financial Modeling

Calculating accurate ROI, payback periods, and tax incentive eligibility based on your local jurisdiction.

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Communication

Sending your assessment report and answering follow-up questions regarding your energy transition.

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Sharing Policy

Important: We do not sell your personal information to third-party aggregators or spam networks.

Your information is kept strictly confidential within SolarCoach. We only share data with third parties in the following explicit scenarios:

Service Providers: Trusted partners who assist in hosting our secure servers or processing payments.
Installation Partners (Opt-In Only): Only if you explicitly request a quote for installation, we will connect you with a vetted, local installer. This is never automatic.
Legal Compliance: When required by law to comply with a subpoena or similar legal process.

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Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our systems are regularly audited to ensure vulnerability protection.

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Your Rights

Access & Correction

You have the right to request a copy of the personal data we hold about you and to correct any inaccuracies.

Right to Erasure

You can request that we delete your personal data from our systems entirely, subject to certain legal exceptions.

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Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us. We are committed to resolving any complaints about our collection or use of your personal data.

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